INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! At Kvell Masterpiece, we take great care to ensure that the products you see in the pictures accurately represent what you'll receive. We understand the importance of transparency and quality in online shopping, which is why we strive to provide clear, high-resolution images of our products from various angles. Rest assured, when you place an order with us, you can expect to receive the same beautiful home accessories that caught your eye online. If you have any further questions or concerns, please feel free to reach out to our customer support team. Your satisfaction is our top priority.

Where can I view my sales receipt?

You can easily view and access your sales receipt immediately after completing your purchase. Once your order is confirmed, we'll send you an email containing all the details of your transaction, including your sales receipt. Additionally, if you've created an account with us, you can log in and find your order history, including receipts, in your account dashboard. If you need any assistance or have any further questions about accessing your sales receipt, please don't hesitate to contact our customer support team. We're here to help!

How can I return an item?

Items can be returned within 14 days of purchase, provided they are in the same condition as when received. Just reach out to our customer support team to initiate the return process. We're here to assist you every step of the way!

Will you restock items indicated as “out of stock?”

We strive to keep our inventory stocked with your favorite items. If something is currently out of stock, don't worry! We're constantly updating our inventory, so there's a good chance that the item will be restocked soon. Keep an eye on our website or sign up for notifications to be the first to know when it's back in stock. If you have any specific questions about restocking or need assistance finding a similar item, feel free to reach out to our customer support team. We're here to help!

Where can I ship my order?

We offer shipping to a wide range of locations, both domestically and internationally. During the checkout process, you'll be prompted to enter your shipping address. Simply provide the destination address where you'd like your order to be delivered, and we'll take care of the rest! If you have any questions about shipping to a specific location or need assistance with your order, feel free to reach out to our customer support team. We're here to ensure your order gets to you safely and on time.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS


    DIRECT CONTACT

    Email: kvell.masterpiece@gmail.com

    Phone: +201005539199