Refund policy

We understand that sometimes things don’t work out as planned, which is why we offer a 15-day return policy after receiving your item. To be eligible for a return, your item must be in its original condition, unused, with tags and in its original packaging. You will also need to provide proof of purchase, such as a receipt or order number.

To initiate a return, please email us at or contact us via Instagram, Facebook or Whatsapp under the number +201005539199. Our customer service team will provide you with further instructions on how to return your item. Please note that the shipping fees for the return courier will be the responsibility of the customer.

Damaged Items

At Kvell Masterpiece, we understand that receiving damaged items can be disappointing. That’s why we have a dedicated support team ready to assist you in resolving any issues promptly and efficiently.

If, unfortunately, you receive a damaged item in your order, we kindly ask that you contact our support team within 48 hours of receiving the item. This ensures that we can address the issue in a timely manner and provide you with the best possible solution.

Once you’ve contacted our support team, they will guide you through the process of returning or exchanging the damaged item. We strive to make this process as seamless as possible for you. Depending on the circumstances, we may arrange for a replacement item to be sent to you or provide you with a refund for the damaged item.

Please note that contacting our support team within the specified timeframe is essential to initiate the return or exchange process for damaged items. We appreciate your cooperation in this matter, as it allows us to uphold our commitment to providing excellent customer service and ensuring your satisfaction with your Kvell Masterpiece shopping experience.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on custom products. If you have any questions or concerns about your specific item, please feel free to get in touch.


For exchanges, the fastest way to receive your preferred item is to return the original item and make a separate purchase for the new item.


If your return is approved, we will notify you and process the refund on your original payment method. Please allow some time for the refund to be processed and posted by your bank or credit card company.

We strive to provide a positive customer experience and are committed to making your shopping experience with us a pleasant one. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us.